Welcome to Stutium! We strive to deliver your products as quickly and efficiently as possible. Please read our shipping policy to understand how we process, ship, and deliver your orders.
1. Shipping Charges
Free Shipping: Free shipping is available on selected products. Look for the “Free Shipping” tag while shopping.
Standard Shipping Charges: For products without free shipping, a small fee will apply based on your location and the seller.
COD (Cash on Delivery) Charges: Additional charges may apply for COD orders.
2. Order Processing Time
Order Confirmation: Once you place an order, you will receive a confirmation email or SMS.
Processing Time: Orders are processed within 1-2 business days.
Seller-Specific Processing: Some products may take longer to process depending on the seller’s policies.
3. Delivery Time
Delivery times depend on your location and the seller.
Estimated delivery time will be shown during checkout.
Delays may occur due to holidays, weather, or other unavoidable situations.
4. Shipping Partners
We work with reliable courier partners to ensure timely delivery.
You will receive a tracking ID once your order is shipped, so you can track your shipment in real-time.
5. Pin Code Availability
Delivery services are available for most pin codes in India.
If your pin code is not serviceable, we will notify you during checkout.
6. Multiple Shipments
If you order products from different sellers, they may be shipped separately.
Shipping charges for each shipment will be calculated individually if applicable.
7. Failed Delivery Attempts
Our courier partner will attempt delivery up to 3 times.
If the delivery fails, the product will be returned to the seller, and a refund (if applicable) will be initiated.
8. Damaged or Lost Items
If you receive a damaged product, contact us within 48 hours of delivery.
For lost shipments, we will initiate an investigation with our courier partner.
9. Changes to the Shipping Address
You can modify the shipping address before the order is shipped.
